1. Introduction

At Araiya by Aza we specialize in creating personalized and customized jewellery pieces tailored to our customers’ unique preferences. This policy outlines the terms and conditions governing all customized jewellery orders.

2. Order Process

•    Customers must provide complete and accurate details for customization, including design specifications, product sizes, diamond sizes, engravings details, and material preferences (9KT,14KT,18KT, and coins 995 & 999) and metal colour preferences 
•    Design confirmations (sketches, CAD images, or descriptions) will be shared before production.
•    Production begins only after final approval and receipt of advance payment.

3. Pricing & Payment

•    Customized jewellery pricing varies based on design complexity, materials, and craftsmanship.
•    A minimum advance payment of 50%–100% is required to initiate the order.
•    The remaining balance must be cleared before dispatch. 
•    Prices once quoted and approved cannot be altered unless the design is modified.

4. Production Timeline

•    Standard production time ranges from 10 to 30 business days, depending on complexity.
•    Delays may occur due to design revisions, material availability, or unforeseen circumstances.
•    Customers will be informed promptly of any changes in delivery timelines.

5. Design Changes

•    Minor design changes may be accommodated before production begins.
•    Once production has started, changes may not be possible or may incur additional charges.
•    Frequent revisions may extend delivery timelines.

6. Cancellation Policy

•    Orders for customized jewellery cannot be cancelled once production has begun.
•    If cancelled before production, a deduction fee may apply to cover design and administrative costs. 

7. Return & Exchange Policy

•    Customized jewellery items are non-returnable and non-exchangeable, as they are made specifically for individual customers.
•    Exceptions may apply only in cases of manufacturing defects.

8. Quality Assurance

•    Each piece undergoes strict quality checks before dispatch.
•    Slight variations in colour, finish, or weight may occur due to the handcrafted nature of jewellery.

9. Warranty & Repairs

•    We offer a limited warranty covering manufacturing defects 
•    Repairs due to wear and tear, mishandling, or resizing requests may incur additional charges.

10. Shipping & Delivery

•    Secure and insured shipping is provided for all customized jewellery orders.
•    Delivery timelines may vary based on location.
•    Customers are responsible for providing accurate shipping details.

11. Intellectual Property

•    All custom designs created by Araiya by Aza remain the intellectual property of the brand unless otherwise agreed in writing.
•    Customers’ personal design inputs will be respected and used solely for order fulfilment.

12. Customer Responsibility

•    Customers must carefully review all design approvals before confirming.

13. Policy Acceptance

•  By placing a customized jewellery order with Araiya by Aza, the customer agrees to all terms outlined in this policy.
•  The brand is not responsible for errors approved by the customer (e.g., incorrect engraving or size).