At Araiya by AZA, we want you to love your purchase. If your order does not meet your expectations, you may request a return under our Refund Policy. Please review the terms carefully to avoid any disappointment.
Orders placed with Araiya by AZA offer a 5-day Refund Policy, which means if you want to return the product back to us within 5 days of the shipping date, a 100% refund of the product value amount will be sent to your payment source.
Our 5-Day Refund Policy
-
Full Refund: Return the product within 5 days of the shipping date and receive a 100% refund of the product value, credited back to your original payment method.
-
Exclusions: Refunds apply only to ready-to-ship jewellery. Customised or made-to-order designs are not eligible.
-
Discounts & Coupons: Refunds will be adjusted to reflect any promotions, vouchers, or discounts applied at the time of purchase.
-
Timeline: Once approved, refunds are processed within 21 business days via secure online bank transfer.
Shipping Charges
-
A return shipping fee of ₹750/- will be borne by the customer and deducted at the time of refund.
How to Request a Return
To make a return, simply:
-
Email Us: Write to araiyasupport@azafashions.com within 24 hours of receiving your order.
-
Call Us: Contact our team at +91 80974 20445 to confirm your return and share the required details.
-
Package Carefully: The product must be unused, in original packaging, and include all certificates and invoices.
Important Notes
-
The refund will only be issued after the returned product passes our quality inspection process.
-
The product tag must remain intact for the return to be accepted.
-
The jewellery certificate and any documents provided at the time of delivery must be returned without damage.
-
Any visible signs of wear, damage, or tampering will void the eligibility for refund.
-
We recommend using safe and secure packaging for returns to avoid any damage during transit.
Policy Updates
We reserve the right to modify these policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
